Custom Dancewear Return, Refund, and Cancellation Policy
Last updated: July 18, 2026
This policy applies to Sewn 2 Dance custom-project inquiries, consultations, design services, made-to-order garments, team projects, alterations, embellishments, apparel, deposits, and approved WooCommerce orders.
Inquiry-Style Shop
The current shop is a custom-service inquiry catalog, not a ready-to-ship retail store. Submitting an inquiry does not create an order, guarantee acceptance, reserve production time, or require payment. Pricing is provided only after Sewn 2 Dance reviews the requested scope, design direction, materials, measurements, fitting needs, quantity, and timeline.
Quotes, Deposits, and Scheduling
A custom project begins only after the written quote, scope, design direction, estimated timeline, and applicable terms are approved and the required 50% deposit is received. Production time is not reserved before the deposit is paid. The remaining balance is due according to the approved quote or invoice, typically before final pickup, delivery, or shipment.
Cancellation of Custom Work
Send cancellation requests in writing as soon as possible. If a project is canceled after the deposit is paid, Sewn 2 Dance may retain the portion of the deposit reasonably attributable to completed design or consultation work, reserved production time, non-returnable materials, special orders, processing costs, or other commitments already made for the project. Any remaining unearned and uncommitted balance will be refunded. Once substantial production has begun, cancellation may require payment for work performed and costs incurred beyond the deposit, as stated in the approved project terms.
Custom and Made-to-Order Items
Approved custom, personalized, altered, embellished, and made-to-order items are generally final sale because they are created for a specific performer, team, measurement set, design, or event. They are not eligible for a return or exchange because of a change of mind, a later change in event plans, normal variation in handmade work, or preferences that differ from an approved design.
This final-sale rule does not remove our responsibility for a confirmed Sewn 2 Dance workmanship error, an item that materially differs from the approved written scope, or other rights that cannot be limited by applicable law.
Fit and Measurement Concerns
Fit depends on accurate measurements, the performer’s current body measurements, intended undergarments and footwear, posture, movement, fabric behavior, and attendance at required fittings. Customers are responsible for reviewing measurement instructions and promptly reporting growth, body changes, injury-related changes, or other facts that may affect fit.
If measurements were supplied by the customer or another person, adjustments caused by inaccurate, incomplete, outdated, or incorrectly taken measurements may be billed separately and may affect the timeline. If Sewn 2 Dance made a confirmed measurement or construction error, we will review the item and provide an appropriate correction.
Reporting a Problem
Inspect the item promptly at pickup or delivery. Contact us within 7 calendar days of pickup or confirmed delivery if you believe there is a workmanship defect, a Sewn 2 Dance error, shipping damage, or a material difference from the approved scope. Include the project or order number, a clear description, and photos showing the concern.
Do not wear for performance, wash, alter, repair, embellish, or send the item to another provider before we review the concern. Those actions may limit our ability to determine the cause or provide a remedy. Contact us immediately when an event date is close; review does not guarantee that a requested correction can be completed before the event.
Review and Remedies
We may request an in-person inspection, return shipment, additional photos, or a fitting. When Sewn 2 Dance confirms an error within our responsibility, the appropriate remedy may include adjustment, repair, rework, replacement, partial refund, or refund, depending on the issue, time available, materials, and applicable law. Any approved refund will be sent to the original payment method when practical.
Rush Fees and Timeline Changes
Rush fees pay for priority handling and a compressed production schedule; they do not guarantee that circumstances outside reasonable control will not affect a deadline. Rush fees and completed priority work are generally not refundable after that work has been performed. Customer-requested changes, late approvals, missed fittings, late measurements, or delayed responses may require a revised timeline and additional fees.
Shipping, Pickup, and Delivery
Shipping terms are provided when a physical item is part of the approved project. Customers must provide an accurate address and promptly review carrier tracking. Report visible shipping damage as soon as possible and retain the packaging. Original or return shipping charges are not refundable unless Sewn 2 Dance made an error or applicable law requires otherwise.
If a promised shipment date cannot be met, Sewn 2 Dance will communicate a revised date and provide any cancellation or refund choice required for the order.
Standard or Ready-to-Ship Items
The current shop does not offer standard ready-to-ship merchandise. If that changes, the applicable product page or order terms will state the return window, item condition requirements, exclusions, and return-shipping responsibility before purchase.
Refund Processing
Approved refunds are submitted through the original payment provider when practical. Banks and payment providers control posting times after a refund is submitted. We will provide confirmation when the refund has been initiated.
Contact Us
To request a cancellation, report a concern, or ask about this policy, use the contact page, email contact@sewn2dance.com, or call (712) 212-5350.
